NEC Mobilepro 780 Portable Computer Review

Average Reviews:

(More customer reviews)SHORTLY AFTER POSTING THE FOLLOWING REVIEW A NEC REPRESENTATIVE CONTACTED ME TO INFORM ME THAT THEY HAD CHANGED THEIR MIND AND THEY THEN FIXED AND RETURNED MY COMPUTER. IT'S WORKING GREAT.
A warning to anyone who is purchasing a NEC product. NEC has taken possession of my handheld computer and then blamed it on me.
In November of 2001 I eagerly opened my re-manufactured NEC MobilePro 790 which I purchased at a very reasonable price over the internet.
I enjoyed using it. It served as an easily used companion to my main computer. I could easily carry it to me to meetings and write notes. It much easier than a laptop because of it's light weight but more useful than the smaller handhelds because it has a decent sized adequate keyboard.
But there was a problem. I would go to turn it on after being putting it away for a day or two and it would fail to respond.
I called NEC multiple times and they taught me how to reboot it but soon this did not work and then they taught me how to remove the battery and again reboot it. One problem. I would loose all the stored information.
I again called and was advised to be sure to back up and this I faithfully did. Fortunately the computer information was easy to back up with the use of Microsoft ActiveSync.
This worked fine most of the time but was unreliable so I then purchased a CompactFlash for storage.
By being sure I saved my work to the compact flash card and by using Microsoft ActiveSync I no longer lost critical information but I was unable to dependably take advantage of the Mobilepro's other features such as the address book and calender.
I called again and was advised that since my computer was under warranty to send it in for repair.
This I did. I soon received a phone call from Joan Forster stating the cost of repair would not be under warranty and was approximately what I originally paid for it. She explained that the problem was water damage. When I tried to explain that the problem started from the date of purchase this NEC representative was extremely rude and objected to listen. When I asked to be transferred to her supervisor she said that she was the senior supervisor and refused to connect me to anyone else. I Later contacted Michael Rains but he simply referred the matter back to Joan Forster who again refused to consider the possibility that the handheld was defective from date of purchase. When I delayed agreeing to the repair price and then I did not accept the defective product back she wrote me a letter stating that it was now their property.
NEC still has my handheld.
Just a warning. It may be a very useful tool but if it is defective they will blame it on you and not cover it under warranty.

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The NEC Mobilepro 780 Portable Computer is a complete productivity solution in a package so thin (1.1 inches) and so light (1.7 pounds) that it can go with you practically anywhere. Whether as a communications platform, productivity station, or presentation tool, the MobilePro 780 is a pleasure to use thanks to its touch-typeable keyboard (one of the largest available on a handheld PC) and generously sized display. Big enough to view the full width of many documents and Web pages, the 8.1-inch diagonal touchscreen displays up to 64,000 dazzling colors at half-VGA (640 x 240) resolution.
Powered by Microsoft Windows CE, Handheld PC Professional Edition, the MobilePro 780 incorporates already installed Pocket versions of the applications you need most--e-mail, word processing, spreadsheets, presentations, personal information manager (PIM), and more. The MobilePro 780 comes with 24 MB of ROM and 32 MB of RAM and has slots for PC card and CompactFlash expansion.
The integrated V.90 modem helps you to keep in touch on the road. And back at the office, you can easily synchronize your MobilePro 780 with your desktop or notebook PC. The MobilePro 780 comes with an AC adapter and includes a rechargeable lithium ion battery, which can fully recharge in a little over four hours.
The MobilePro 780's one-year limited warranty includes a year of UltraCare Service, which gives you--at no extra charge--a toll-free hotline and door-to-door pickup and return service in the U.S. and Canada.
What's in the box
NEC MobilePro 780
Stylus
AC Adapter
VGA Cable
PC Connect Cable (serial cable)
RJ-11 (telephone cable)
1 rechargeable Lithium-Ion Battery pack (main battery)
Microsoft ActiveSync CD
Bonu
Introduction to Your MobilePro Power System sheet
Release Notes
s Software CD
User

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